Find answers to frequently asked questions!


If you want to manage the credit card, see your invoices, change your profile picture or your subscription plan or any other parameter of your account, please go to

We currently have a monthly payment plan which includes access to the complete catalogue to play unlimited 60 FPS Full HD for 9.99 € / month. This is a no locked-in contract, you can change it whenever you want from your profile section. The plan is available for users resident in Europe countries. For any question please contact our technical support.

Yes, you can have multiple accounts and the different devices (pc, tv, app mobile). The only thing to remember is that each account is associated with one e-mail. If you pay for the Kraken Plan for an account it will work just for that one, but in all the devices. 

You can do it writing a ticket in our Help chat. Our tech assistance will take care of all your issues.